Man and a Van Streatham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Streatham provides removal and related services to you within Streatham and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, business, or organisation booking and paying for the services.
Company means Man and a Van Streatham, the provider of the services.
Services means any removal, transportation, loading, unloading, packing, or related services carried out by the Company.
Goods means all items, belongings, furniture, equipment, or other property that the Company is required to handle, transport, or store as part of the Services.
Contract means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides man and van removal services, including local moves, small house and flat moves, office moves, furniture transport, and related services such as packing and loading, within Streatham and the wider local area. The exact scope of the Services will be set out at the time of booking, based on the information provided by the Customer.
Any additional services required on the day, such as extra stops, additional labour, or extended time, may be subject to additional charges and are provided at the Companys discretion and availability.
3. Booking Process
3.1 Booking Requests
Customers may request a booking by providing details of the move, including collection and delivery addresses, property access details, approximate inventory of Goods, desired date and time, and any specific service requirements such as packing or dismantling.
3.2 Quotations
Based on the information provided, the Company may issue a quotation. Quotations are given in good faith and are based on the accuracy and completeness of the details supplied by the Customer. Quotations do not constitute a binding contract until confirmed as a booking by the Company.
3.3 Confirmation of Booking
A booking is considered confirmed only when the Company has explicitly accepted the booking and, where applicable, the Customer has paid any required deposit. The Company reserves the right to decline any booking request at its sole discretion.
3.4 Changes to Bookings
Any changes to the date, time, addresses, or scope of the Services must be communicated to the Company as soon as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes to the booking may affect the quoted price.
4. Access, Parking, and Customer Obligations
4.1 Access to Property
The Customer is responsible for ensuring that adequate access is available at both collection and delivery addresses, including any necessary keys, codes, or permissions for entry. The Customer must inform the Company of any access restrictions, such as narrow roads, low bridges, steps, lifts, or limited loading areas.
4.2 Parking
The Customer must arrange suitable parking for the vehicle as close as reasonably possible to the property entrances. Any parking restrictions, permits, or charges must be disclosed to the Company before the booking. The Customer is responsible for any parking fines or penalties incurred due to incorrect or insufficient information about parking or failure to secure appropriate permissions.
4.3 Preparation of Goods
The Customer must ensure that Goods are properly packed, secured, and ready for transport unless packing forms part of the Services. Fragile or valuable items should be clearly labelled and notified to the Company. The Customer is responsible for disconnecting appliances and dismantling furniture unless otherwise agreed in writing as part of the Services.
4.4 Attendance
The Customer, or a responsible representative, must be present at both collection and delivery addresses to supervise loading and unloading, check the premises, and sign any relevant documentation. If no one is present, the Company may, at its discretion, cancel or postpone the Services and any waiting or wasted journey time may be chargeable.
5. Payments and Charges
5.1 Pricing
Prices may be based on hourly rates, fixed quotes, or a combination of both, depending on the service and agreement with the Customer. The basis of charging will be communicated at the time of booking.
5.2 Deposits
The Company may require a deposit to secure a booking. The amount and timing of the deposit will be specified at the time of booking. Deposits are generally non-refundable, subject to the cancellation terms set out in these conditions.
5.3 Payment Methods
The Company will advise acceptable payment methods, which may include card payments, bank transfers, or other methods agreed in advance. All payments must be made in pounds sterling.
5.4 Payment Due Dates
Unless otherwise agreed in writing, payment for the Services is due in full either prior to the commencement of the Services or immediately upon completion on the day of service. For business Customers with agreed credit terms, payment must be made within the period specified on the invoice.
5.5 Late Payments
The Company reserves the right to charge interest on late payments at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering overdue amounts. Failure to pay may result in suspension of Services or retention of Goods until payment is received.
6. Cancellations and Amendments
6.1 Customer Cancellations
If the Customer wishes to cancel the booking, notice must be given as early as possible. The following cancellation charges may apply, unless otherwise stated in writing:
a. Cancellation more than 7 days before the scheduled service date: deposit may be retained, but no further charge will normally apply.
b. Cancellation between 48 hours and 7 days before the scheduled service date: a percentage of the quoted price may be charged to cover lost bookings and administration.
c. Cancellation less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.
6.2 Company Cancellations
In the unlikely event that the Company needs to cancel or significantly amend a booking, it will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any payments received for the affected Services. The Company will not be liable for consequential losses caused by such cancellation.
6.3 Delays and Waiting Time
If the start of the Services is delayed due to circumstances outside the Companys control, including but not limited to incomplete packing, lack of access, or issues with keys or documentation, waiting time may be charged at the prevailing hourly rate.
7. Exclusions and Restrictions
The Company will not transport any items which are illegal, dangerous, or prohibited under applicable law, including but not limited to firearms, explosives, drugs, hazardous chemicals, or flammable substances. The Company may also refuse to transport cash, securities, high-value jewellery, or irreplaceable items, unless specifically agreed in writing.
The Customer must declare any particularly heavy, bulky, or delicate items when booking. The Company reserves the right to refuse to move items that, in the drivers reasonable opinion, cannot be safely handled or transported due to weight, size, condition, or access constraints.
8. Liability for Loss or Damage
8.1 Duty of Care
The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Companys liability is subject to the limitations set out in this section.
8.2 Excluded Causes
The Company shall not be liable for loss or damage arising from the following causes:
a. Insufficient or improper packing by the Customer.
b. Normal wear and tear, gradual deterioration, or pre-existing damage.
d. Loss or damage to fragile items that are not properly protected or declared as fragile.
e. Acts or omissions of the Customer or any person acting on the Customers behalf.
f. Loss or damage resulting from weather conditions, traffic delays, road closures, or other events beyond the Companys reasonable control.
8.3 Limitation of Liability
To the extent permitted by law, the Companys total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable market value of the affected items or a sum per job as may be advised by the Company from time to time. The Company strongly recommends that the Customer maintains adequate insurance to cover the full value of their Goods during the move.
8.4 Indirect and Consequential Loss
The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, howsoever arising.
9. Claims and Complaints
9.1 Inspection on Delivery
The Customer should inspect Goods at the time of delivery and notify the Company of any visible damage or missing items as soon as reasonably possible.
9.2 Notice of Claim
Any claim for loss or damage must be notified to the Company in writing within a reasonable period after the Services are completed. The notice should include details of the items affected, the nature of the loss or damage, and supporting evidence where available.
9.3 Resolution
The Company will investigate any properly notified claim and seek to resolve it in a fair and reasonable manner. This may include repair, replacement, or financial compensation, subject to the limitations of liability set out in these Terms and Conditions.
10. Waste, Disposal, and Environmental Regulations
10.1 Waste and Unwanted Items
The Company is not a licensed waste carrier unless explicitly stated. The Company cannot remove or dispose of household waste, builders rubble, hazardous materials, or items classified as controlled waste, unless appropriate arrangements and licences are in place.
10.2 Lawful Disposal
Where the Company agrees to remove unwanted items, these will be handled in accordance with applicable UK waste and environmental regulations. The Customer confirms that any items given for disposal are their property and that they are authorised to dispose of them.
10.3 Prohibited Waste
The Customer shall not present for removal any items that are unlawful to transport or dispose of without the necessary permits, including hazardous, toxic, or clinical waste. The Company reserves the right to refuse such items and may charge for any additional costs incurred due to improper disclosure by the Customer.
11. Delays, Events Beyond Control, and Time Estimates
11.1 Time Estimates
Any time estimates given for the start or completion of the Services are for guidance only and are not guaranteed. Moves are subject to traffic, access, weather, and other variables.
11.2 Events Beyond Control
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, road accidents, breakdowns, strikes, or public emergencies.
12. Insurance
The Company will maintain any legally required motor and public liability insurance relevant to the operation of its vehicles and Services. This may not cover the full replacement value of the Customers Goods. The Customer is advised to arrange their own contents or removals insurance if additional cover is required.
13. Privacy and Data Protection
The Company will collect and process personal data such as names, addresses, and contact details solely for the purpose of arranging and providing the Services, handling payments, and managing any claims or complaints. Personal data will be handled in accordance with applicable UK data protection legislation. The Company will not sell or share personal data with third parties except where necessary to perform the Services or as required by law.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services supplied under them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Customer and the Company and supersede any prior discussions or representations.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No Waiver
Any failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of its rights.
15.4 Updates to Terms
The Company may update these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
By confirming a booking with Man and a Van Streatham, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
