Man and a Van Streatham Privacy Policy
This Privacy Policy explains how Man and a Van Streatham collects, uses, stores and protects personal data for all customers and prospective customers in the Streatham area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man and a Van Streatham customers, potential customers, and website visitors in the Streatham area. It covers personal data that we collect directly from you, data we receive from third parties in the course of providing our services, and data generated when you interact with us, whether online, by phone, or in person.
Types of Personal Data We Collect
We only collect personal data that is necessary for the purposes described in this Privacy Policy. The information we may collect includes:
Identity and contact data such as your name, title, address, service property address, billing address, and general contact details such as communication preferences you choose to share with us.
Service and booking data such as details about the moving or transport services you request, preferred dates and times, property access details, inventory or item descriptions relevant to the move, and any special instructions you provide.
Payment and transaction data such as records of payments you make to us, payment method used and associated transaction records. We do not store full payment card details. Where card payments are taken, these are processed securely via third-party payment processors.
Communication data such as emails, messages, and notes relating to your bookings, quotes, feedback, complaints, or other enquiries.
Technical and usage data where applicable, such as general information about how you use our website or online booking forms, including timestamps and pages viewed. We do not seek to identify individuals from this technical information unless necessary for security or legal reasons.
How We Collect Your Data
We may collect your personal data through the following methods:
Direct interactions when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us in person, by phone, or through online forms.
Service delivery when we provide moving or transport services at your property or another specified location and need information to plan and complete the job safely and efficiently.
Third parties such as referral partners, online directories, booking platforms, or payment service providers that you use in connection with our services, where they are permitted to share it with us.
Automated means when you visit our website, where limited technical data may be collected to help ensure site security, measure performance, or improve our online services.
Lawful Basis for Processing Personal Data
We rely on one or more of the following lawful bases to process your personal data:
Contractual necessity: We process personal data to provide our services, prepare quotes, manage bookings, collect payments, and communicate with you about your move. Without this data, we may not be able to enter into or fulfil our contract with you.
Legitimate interests: We may process personal data to improve and manage our business, respond to general enquiries, maintain accurate records, protect our property and rights, prevent fraud, and ensure the safety of our staff and customers. We balance these interests against your fundamental rights and freedoms.
Legal obligations: We may process and retain certain data to comply with accounting, tax, and other legal obligations, including responding to lawful requests from authorities.
Consent: In limited situations, such as when we wish to send optional marketing communications or use your details for testimonials, we will rely on your consent. Where consent is used, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, plan moves, and deliver the services you request.
To manage bookings, scheduling, and logistics for your move or transport service.
To process payments, issue invoices, and manage refunds where applicable.
To communicate with you about your enquiry, booking, or any changes or issues relating to our services.
To manage our relationship with you, including handling feedback, complaints, or disputes.
To maintain internal records, accounts, and administrative systems.
To improve our services, operations, and customer experience.
To comply with legal requirements and cooperate with regulators or law enforcement where required.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors and provide services that help us run our business. These may include:
Payment processors who handle card or electronic payments in a secure manner.
IT and hosting providers who support our website, email, and data storage systems.
Accounting or administrative service providers who help us manage our financial records and business operations.
Professional advisers such as insurers, lawyers, or accountants, where necessary to protect our business or comply with legal obligations.
Each processor is required to process your data only on our instructions, to keep it secure, and to comply with data protection law. We may also share information with public authorities or law enforcement bodies where we are required or permitted by law to do so.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to handle any queries, complaints, or claims, and to meet our legal obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be linked to you.
The specific retention period may vary depending on the type of information, the nature of our relationship with you, and any legal requirements that apply.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures include limiting access to personal data to personnel and processors who need it for their work and requiring them to keep it confidential.
While we take reasonable steps to secure your information, no system can be guaranteed to be completely secure. We regularly review our security measures and procedures and update them where appropriate.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example, where it is no longer needed for the purposes for which it was collected.
Right to restrict processing: You can ask us to restrict how we use your data in certain situations, such as while we are investigating a query about its accuracy.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format for your own use or to transfer to another organisation.
Right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing your data unless we have compelling legitimate grounds to continue.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time, and we will stop processing your data for that purpose.
If you wish to exercise any of these rights, please contact us using the usual communication methods you use to arrange our services. We may need to verify your identity before responding to your request.
International Transfers
Our core operations are based in the United Kingdom and we aim to keep your data within the UK or the European Economic Area where possible. If we ever need to transfer personal data outside these regions, we will ensure that appropriate safeguards are in place to protect your data in line with data protection law.
Complaints and Contact
If you have concerns about how we use your personal data, you can raise them with us using your normal contact route with Man and a Van Streatham. We will do our best to resolve any issues. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
