Terms and Conditions for Man And A Van Streatham

These Terms and Conditions set out the basis on which Man And A Van Streatham provides removal, transport, and related carrying services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear understanding of what is included in the service, how bookings are managed, how payments are processed, and what happens if a job is changed or cancelled. These terms apply whether the work involves a small domestic move, a single-item collection, or a larger man and van service arranged on an hourly or fixed-price basis.

For the purposes of these terms, the words “we”, “us”, and “our” refer to the service provider, and “you” and “your” refer to the customer, client, or any person acting on the customer’s behalf. Any reference to a booking includes an agreed quotation, written confirmation, message, or other instruction accepted by us. We may refuse or cancel a booking where information is incomplete, inaccurate, unsafe, unlawful, or outside the scope of the service.

These terms should be read carefully before confirming a booking. They do not replace your statutory rights as a consumer where those rights apply. Nothing in these terms limits liability in a way that is not permitted under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Booking Process

All bookings for our man and van Streatham service are subject to availability and are only confirmed once we have agreed the date, time, service type, and pricing basis. A quotation may be provided using information supplied by the customer, including item descriptions, access conditions, collection and delivery points, parking arrangements, and any special handling needs. If the information changes before the job begins, we may revise the quotation or amend the service terms accordingly.

When you request a booking, you must provide accurate and complete details. This includes the nature and quantity of goods, the presence of stairs, lifts, long carries, parking restrictions, fragile or heavy items, dismantling requirements, and any expected delays. If the actual job differs materially from the information given, we may adjust the price, provide a revised estimate, or decline to proceed if the job becomes unsafe or impractical. A booking is only secure once we confirm it and, where required, any deposit has been received.

We aim to provide a punctual and efficient man with a van service, but arrival times are estimates unless expressly stated otherwise. Delays may occur due to traffic, weather, access problems, previous job overruns, or events outside our control. Where possible, we will notify you of significant delays and offer a revised arrival window. Customers should ensure that all goods are ready for loading at the agreed time and that access is available for our vehicle and team.

You are responsible for ensuring that any items presented for transport are lawfully owned or authorised for movement. By confirming a booking, you warrant that the goods do not contain prohibited, dangerous, or illegal items unless this has been specifically declared and accepted in advance. We may refuse to handle items that are unsafe, over the agreed weight or size, poorly packed, contaminated, or likely to cause damage to property, people, or the vehicle.

Customers should also ensure that pets, children, and unauthorised persons are kept clear of the working area while loading or unloading takes place. Any delay caused by lack of access, incorrect instructions, or failure to prepare items for transport may result in additional charges based on waiting time or extended labour.

Payments and Charges

Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the job. Unless we state otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quotation is based on the details provided at the time of booking and may be adjusted if the work changes, the route alters significantly, or additional labour, mileage, parking, tolls, or waiting time is required.

Payment terms will be confirmed at the time of booking or before the work begins. In many cases, payment is due immediately after completion of the service, although a deposit or part-payment may be required to secure the booking. We accept payment methods communicated in advance and may refuse cash, card, or transfer if a method is unavailable or not agreed. If payment is not made when due, we reserve the right to charge reasonable recovery costs and suspend further services.

Where additional charges arise, these may include but are not limited to stairs without lift access, unusually heavy items, repeated loading and unloading, aborted visits, congestion or parking costs, waiting beyond the agreed period, storage of goods, or return journeys caused by customer error. We will normally explain any extra charge before continuing where circumstances allow. If you dispute an invoice, you must notify us promptly and provide the reasons for the dispute so that it can be reviewed.

Cancellations, Rescheduling, and Aborted Jobs

If you need to cancel or change your booking, please do so as soon as possible. Cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. If a deposit has been paid, it may be retained in part or in full to cover administration, reserved time, and lost availability, subject to any statutory rights that apply. Where a booking is rescheduled, we will try to accommodate a new date, but availability cannot be guaranteed.

If we attend a job and cannot complete it because access is blocked, the customer is not present, items are not ready, the property is unsafe, or the service differs substantially from what was agreed, the booking may be treated as an aborted job. In that case, full or partial charges may still apply to cover travel, labour, fuel, and time lost. We may also end the job without liability if continuing would be unreasonable, unlawful, or unsafe.

Liability and Property Care

We take reasonable care when handling goods, but liability is limited to losses caused by our proven negligence or breach of duty. We are not responsible for pre-existing damage, items that are improperly packed, concealed defects, or damage arising from normal handling of goods in a lawful and careful manner. Customers are expected to make sure fragile, valuable, or sentimental items are suitably protected and that any special instructions are clear before work starts.

Unless we agree otherwise in writing, we do not accept responsibility for the contents of sealed boxes, drawers, suitcases, or containers. We also do not guarantee that items will be delivered in exactly the same condition if they were already damaged, unstable, poorly secured, or susceptible to movement during transport. Customers should notify us of any item with a special handling requirement, including glass, antiques, electronics, artwork, or appliances that need disconnecting or draining before movement.

Our liability for loss or damage will, where lawful, be limited to the repair or replacement cost of the affected item up to the amount of the booking fee paid for the relevant job, unless a higher limit has been agreed in writing. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. To the fullest extent permitted, we are not liable for indirect loss, business interruption, lost profit, or consequential damage.

Waste Regulations and Restricted Materials

Where our service includes disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste regulations. We will only remove waste that has been agreed in advance and that can be handled lawfully. Customers must not present hazardous waste, clinical waste, chemicals, asbestos, gas bottles, paint, oils, solvents, batteries, tyres, pressurised containers, or any other restricted material unless we have expressly agreed to deal with it and have the proper authorisation to do so.

Under UK law, duty of care obligations may apply to waste transfer and disposal. This means the customer must accurately describe the waste, separate prohibited items, and provide any required information so that waste is transported and disposed of correctly. If waste is found to be misdescribed, contaminated, or mixed with non-approved materials, we may refuse collection or charge additional fees for sorting, handling, or lawful disposal. We may also report unlawful waste activity where required by law.

Any waste removed by us may be taken only to authorised facilities or transferred through lawful channels. The customer must not ask us to dispose of items illegally, fly-tip, or bypass proper disposal routes. If you require a waste-related collection as part of a man and van service, you are responsible for ensuring that the items are fit for collection and that any declaration made is accurate and complete.

Customer Responsibilities

To help the service run smoothly, you must ensure that the pickup and delivery locations are accessible and that any permission needed from landlords, managing agents, building management, or parking authorities has been obtained in advance. You should also secure parking where necessary and make sure the route from the property to the vehicle is clear. We are not responsible for delays caused by failure to arrange access, lifts, keys, permits, or loading bays.

You must be available, or have an authorised representative available, at both collection and delivery points unless we have agreed unattended delivery in writing. Any instructions given to us must be accurate and consistent. If items are to be left unattended, this is done at your own risk unless otherwise agreed. You should also check all goods before signing off completion, as later claims may be harder to verify.

Where disassembly or reassembly has been agreed, this will be carried out with reasonable care, but we do not accept responsibility for fittings, fixtures, hidden defects, or items that are structurally weak. If an item cannot be dismantled safely or without risk of damage, we may refuse to proceed and may charge for time already spent.

Complaints, Delays, and Force Majeure

If you are unhappy with any aspect of the service, you should raise the issue promptly so that it can be investigated. We may ask for photographs, descriptions, or other evidence to assess the matter fairly. We will use reasonable efforts to resolve genuine concerns, but any complaint must be made within a reasonable time after the service has been completed, and in any event as soon as practicable.

We are not responsible for failure or delay caused by events outside our reasonable control. These may include severe weather, road closures, accidents, industrial action, government restrictions, fire, flood, vehicle breakdown, or the actions of third parties. In such cases, performance may be suspended, rescheduled, or cancelled without liability for indirect losses, although we will seek to minimise disruption where possible.

Nothing in these terms prevents us from relying on any lawful defence or limit on liability available under the law of England and Wales. We may update these terms from time to time, and the version in force at the time of booking will normally apply unless a change is required by law.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any matter not resolved amicably between the parties. If any provision is found to conflict with mandatory consumer law, that provision shall be read in a way that gives effect to the nearest lawful meaning.

By using our Man And A Van Streatham service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair and transparent framework for the booking, performance, and completion of transport work, while maintaining compliance with UK legal requirements and sensible operational standards.